IP Blocked but blacklist is empty and my IP is whitelisted

[cwatson]

I have been having an ongoing issue with IP blacklisting/whitelisting.

Normally after an update, my office and any at-home offices using the 3cx mac/windows app all get blacklisted.

However, the blacklist is always empty and all my office IP addresses are static and have been whitelisted.

I am running 3cx on the Google Compute Engine cloud. I can connect to a different IP over VPN and get into the management console and indeed verify there are no IPs blacklisted.

Any ideas?

 

[cobaltit]

Is this v16? If so, are you using the 3CX global blacklist? The activity log will tell you if you are blacklisted because of the global blacklist.

 

[cwatson]

Is this v16? If so, are you using the 3CX global blacklist? The activity log will tell you if you are blacklisted because of the global blacklist.

Yes, version 16.0.0.1581. I am using the global blacklist. I have tried toggling it off, but my local office IP is still blacklisted somehow.

I do not see any information in the activity log about the blacklist.

 

[YiannisH_3CX]

Hello @cwatson

Can you send me a p.m. with the IPs that get blacklisted so we can further investigate the issue?

 

[cwatson]

Hello @cwatson

Can you send me a p.m. with the IPs that get blacklisted so we can further investigate the issue?

PM sent