IP Phone Fanvil problems

[George Stavrianos]

Hello to all,

we have a problem with Fanvil X1SP IP phones, where some users when receiving a call, the caller does not hear the user, even though we change the handset of the phone. Also to these users we have change the device with a new one but the proble persists. Other users with the same devices can accept calls with no problem.

Also to the affected devices another problem is that when they press the dial code of pick up a call (*72) of other user , they have the somw problem where the caller does not hear them.

We have change the devices, reset the users and devices but the problem persists.

Any idea?

Thanks

 

[NicholasP_3CX]

Does enabling PBX delivers audio on the extensions resolve your issue? There is nothing wrong with having this on. If this does resolve your issue of the callers not hearing your users then you can keep it on, and this would indicate a network issue as to why it does not work with this off.

Otherwise, at this stage, I would suggest coming into contact with a 3CX partner to do an onsite troubbleshooting of your network and phone system setup.

 

[George Stavrianos]

Does enabling PBX delivers audio on the extensions resolve your issue? There is nothing wrong with having this on. If this does resolve your issue of the callers not hearing your users then you can keep it on, and this would indicate a network issue as to why it does not work with this off.

Otherwise, at this stage, I would suggest coming into contact with a 3CX partner to do an onsite troubbleshooting of your network and phone system setup.

Hello, again

thanks for your reply, I'm not sure if this resolved the problem , i will check it and will inform you. On Friday and today when I had captured with Wireshark, I choosed the streams and played them, i don't saw the 4 audio streams as i had seen to the previous tries, Is this which resolves the problem?

 

[George Stavrianos]

Hello again,

some users, still have problem , when they call the caller does not hear them and vise versa. After Wireshark capture , not seeing 4 audio streams , it;s blank and all users have checked the PBX deliver audio stream.

So do you think that is network problem?

Thanks

 

[NicholasP_3CX]

It would certainly point toward that. You might need to engage a 3CX Partner who would be able to oversee your network configuration and see what is going on.

 

[George Stavrianos]

It would certainly point toward that. You might need to engage a 3CX Partner who would be able to oversee your network configuration and see what is going on.

Hello,

ok thank you very much