IRV problem

[jmatson]

hey guys i got this weird problem. I have a Google Voice Number that forwards to a 3cx number with a IVR. If i set it up in my inbound rules to forward to my ext. it works. but if it fowards to my IVR it doesn't answer the call it just sends the call back to that number. I even set it up on a number that has a working IVR and same thing

here are the lOgs

07:47:50.156  [CM503008]: Call(37): Call is terminated
07:47:48.703  Currently active calls - 1: [37]
07:47:43.250  [MS105000] C:38.1: No RTP packets were received:remoteAddr=208.94.157.10:24850,extAddr=74.93.147.251:9018,localAddr=74.93.147.251:9018
07:47:41.828  [CM503008]: Call(38): Call is terminated
07:47:41.312  Session 5034 of leg C:38.1 is confirmed
07:47:41.031  [CM503007]: Call(38): Device joined: sip:[email protected]:40600;rinstance=e37512185a59ef00
07:47:40.937  [CM503007]: Call(38): Device joined: sip:[email protected]:5060
07:47:40.765  [MS210003] C:38.1:Answer provided. Connection(transcoding mode[unsecure]):74.93.147.251:9018(9019)
07:47:40.734  [MS210001] C:38.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40648(40649)
07:47:40.734  Remote SDP is set for legC:38.2
07:47:40.531  [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
07:47:40.515  [CM503002]: Call(38): Alerting sip:[email protected]:40600;rinstance=e37512185a59ef00
07:47:40.250  [MS210003] C:37.1:Answer provided. Connection(transcoding mode[unsecure]):74.93.147.251:7086(7087)
07:47:40.250  [MS210001] C:37.2:Answer received. RTP connection[unsecure]: 64.156.174.79:14380(14381)
07:47:40.234  Remote SDP is set for legC:37.2
07:47:40.171  [CM505003]: Provider:[888Voip] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
07:47:40.140  [CM503002]: Call(37): Alerting sip:[email protected]:5060
07:47:40.125  [CM503025]: Call(38): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=e37512185a59ef00]
07:47:40.078  [MS210002] C:38.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7088(7089)
07:47:39.953  [CM503004]: Call(38): Route 1: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=e37512185a59ef00]
07:47:39.921  [CM503010]: Making route(s) to <sip:[email protected]:5060>
07:47:39.906  [MS210000] C:38.1:Offer received. RTP connection: 208.94.157.10:24850(24851)
07:47:39.875  Remote SDP is set for legC:38.1
07:47:39.843  [CM505003]: Provider:[888Voip] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
07:47:39.828  [CM503001]: Call(38): Incoming call from 13187597559@(Ln.10000@888Voip) to <sip:[email protected]:5060>
07:47:39.750  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
07:47:39.750  Looking for inbound target: called=13183094152; caller=13187597559
07:47:39.734  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060;rinstance=1c77f35e4b418e15;transport=udp SIP/2.0
  Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bKef6.4a665531.0
  Via: SIP/2.0/UDP 208.94.157.10:5060;branch=z9hG4bK-d8ce-4cb6fbe3-49a31d38-193a4183
  Max-Forwards: 15
  Record-Route: <sip:[email protected]:5060;nat=yes;ftag=a9d5ed0-13c4-4cb6fbe3-49a31d38-c41c032;lr=on>
  Contact: <sip:[email protected]:5060;maddr=208.94.157.10;transport=udp>
  To: <sip:[email protected]:5060>
  From: <sip:[email protected]:5060>;tag=a9d5ed0-13c4-4cb6fbe3-49a31d38-c41c032
  Call-ID: CXC-234-66909ed0-a9d5ed0-13c4-4cb6fbe3-49a31d38-41e29d94@208.94.157.10
  CSeq: 1 INVITE
  Session-Expires: 1800
  Min-SE: 900
  Supported: 100rel
  Content-Length: 0
  Remote-Party-ID: <sip:[email protected]:5060>;id-type=subscriber;privacy=off;screen=no
  
07:47:37.000  [CM503025]: Call(37): Calling VoIPline:13187597559@(Ln.10000@888Voip)@[Dev:sip:[email protected]:5060]
07:47:36.843  [MS210002] C:37.2:Offer provided. Connection(transcoding mode): 74.93.147.251:9016(9017)
07:47:36.640  [CM503004]: Call(37): Route 1: VoIPline:13187597559@(Ln.10000@888Voip)@[Dev:sip:[email protected]:5060]
07:47:36.437  [CM503010]: Making route(s) to <sip:[email protected]>

 

[stoneclan]

I have the EXACT same problem. I am running version 11. This seems to be a bug within the 3CX software. I found a crude workaround, but this needs to get corrected. Here is a sample of my log.

18-Jul-2013 01:59:04.854   Leg L:682.2[Ivr] is terminated: Cause: BYE from PBX
18-Jul-2013 01:59:04.853   [CM503008]: Call(C:682): Call is terminated
18-Jul-2013 01:59:04.850   Leg L:682.1[Line:10001<<+18584120006] is terminated: Cause: BYE from 209.216.2.211:5060
18-Jul-2013 01:58:48.970   [CM503007]: Call(C:682): Ivr:816 has joined, contact <sip:[email protected]:40600>
18-Jul-2013 01:58:48.970   [CM503007]: Call(C:682): Line:10001<<+18584120006 has joined, contact <sip:[email protected]@209.216.2.211 :5060>
18-Jul-2013 01:58:48.966   L:682.2[Ivr] has joined to L:682.1[Line:10001<<+18584120006]
18-Jul-2013 01:58:48.814   [CM503025]: Call(C:682): Calling T:Ivr:816@[Dev:sip:[email protected]:40600;rinstance=b420ca6a019747d5] for L:682.1[Line:10001<<+18584120006]
18-Jul-2013 01:58:48.775   [CM503027]: Call(C:682): From: Line:10001<<+18584120006 ("Vacaville:" <sip:[email protected]:5060>)  to  T:Ivr:816@[Dev:sip:[email protected]:40600;rinstance=b420ca6a019747d5]
18-Jul-2013 01:58:48.775   [CM503004]: Call(C:682): Route 1: from L:682.1[Line:10001<<+18584120006] to T:Ivr:816@[Dev:sip:[email protected]:40600;rinstance=b420ca6a019747d5]
18-Jul-2013 01:58:48.774   [CM505003]: Provider:[DIDforSale Vacaville] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:stoneclan%[email protected]:5060]
18-Jul-2013 01:58:48.773   [CM503001]: Call(C:682): Incoming call from Line:10001<<+18584120006 to <sip:[email protected]:5060>
18-Jul-2013 01:58:48.768   Line limit check: Current # of calls for line Lc:10001(@DIDforSale Vacaville[<sip:[email protected]@209.216.2.211 :5060>]) is 1; limit is 20
18-Jul-2013 01:58:48.657   [CM503012]: Inbound out-of-office hours rule (Vacaville) for 10001 forwards to DN:816