Is 3CX on-premise capable to do hot-transfers of incoming calls to Amazon Connect

[PeterM]

Hi there,

We are trying something new here with Amazon Connect and Salesforce Voice. Let me start from this. Any of you ever attempted that kind of hybrid deployment? Hybryd because not all employees have Salesforce licenses, so we have a bunch of SF enabled and regular humans ;-) working side by side. But we want then to be able to still communicate using phones, etc.

Second question, is 3CX able to do hot-transfers to external sip trunk numbers on Amazon Connect?

Your help and experience will be greatly appreciated!

 

[KyriacosS_3CX]

Hi,

Could you explain a little more on what the issue is?
Why would Salesforce licence or not matter to the PBX? They are not all registered to the PBX as normal users?
3CX can do transfers to any external number as long as you have a SIP Trunk and an Outbound rule for those numbers, perhaps the question is for using Amazon Connect as the Trunk?