Is there a variable I can use for email templates that will show Time in Queue?

[nikitantra]

I am getting emails when a call is dropped in the queue. It just says
Lost Call in Queue %%QUEUENAME%% (%%QUEUENUMBER%%) from Caller ID %%CALLER%%

I would like to add a variable that will show how long they were waiting before the dropped a call.

 

[nikitantra]

Just checking in to see if anyone has any info on this?

 

[cobaltit]

Doesn't look like it.

https://www.3cx.com/docs/variables-email-templates/

 

[nikitantra]

I tried using %%RING_TIME%% but it did not work. 3CX team any chance of getting this variable added? I am sure it would make this email alert a lot more useful to everyone.

 

[YiannisH_3CX]

Hi @nikitantra

Any feature request should be created in the Ideas section of the forum. Perhaps a partner can create the request for you since you will not have access to post there.