Solved Is there a way to have the auto attendant just forward to a Greeting File?

[Jason Perkins]

I am sure that 3cx can do this, but I cant figure out how. I just want to give direction to our business, and then have it go back to the the autoattendant.

For example:
Press 1 to get Directions to our Business.
- the auto attendant will play the wav file, then when completed the autoattendant would prompt again for next choices.

 

[Saqqara]

Try this,

create another auto attendant with no options except your message. On the timeout, select 1 and point it back to other autoattandant

 

[craigreilly]

Go into another IVR with that new message - and that IVR has no options... just a message.
Then "Timeout" return to original IVR.

 

[Ouray RV Park Cabins]

Thanks! This makes sense.

Is there also a way to pass a call from the Virtual Receptionist to an extension- and if there is no answer, have it play a message and then disconnect? For example, a Cafe where nobody answers after 20 seconds. It will play a message that everyone is busy and try calling back later. The voicemail box should never be reached.

 

[Saqqara]

Another attendant, timeout end call .

No answer on the extension forward to this attendant instead of voicemail

 

[Ouray RV Park Cabins]

Thanks everyone!!! I love these forums!

BTW- I did discover if you add a 2nd Voicemail box account and make it the first 00 extension, it can act as a group voicemail for all the phones. The notification shows the first voicemail box. Maybe someday 3CX will figure out how to do a group voicemail box, that is the default for all extensions added....AND shows the voicemail status