Is there any APIs available which is used for syncing Voice mails from 3CX to CRM

[andrewbirrell]

Hi All,
I want to sync all the Voice mails and their audio content to my CRM.
Is there any API available in 3CX which provides functionality to synchronize Voice mail and their attachments of audio content to CRM?

Thanks

 

[VoIPTools]

There is not. My assumption is that you want to associate the voicemail with the person who left the voicemail? There are a couple of challenges.

• You would either need to authenticate to 3CX so you could access the Relay directly, or you would need to download the voicemail and then push it to your CRM using the CRM's API
  
  
• You would need to parse the voicemail file name to identify the number that left the voicemail, then find that phone number in your CRM, and finally create an attachment with the voicemail file. I presume you would also want a "phone call" record in the history for this caller.

This is a fair amount of work, but certainly possible.

As an alternative, you may want to take a look at our 3CX Voicemail Manager tool. With our tool it is easy to manage your voicemails (find, forward, add and introduction, share - enhanced group voicemail, escalate, compress, and archive).

 

[andrewbirrell]

Hi @VoIPTools I have setup VOIP Relay tools into our server. So in the phonebook api
URL : GET /api/PhoneBooKEntry
Params :
{ 'action': 'delete','PhoneNumber': '9825098250', 'CompanyName': 'Testing Phone 1', 'newFirstName': 'TestPerson', 'newLastName': 'TestLast', 'Tag': 'CRM', 'CrmContactData': 'CRM', 'ContactImage': '' }

If I set the action as to create then contacts are getting created into 3CX. But If I set the action as update or delete then it is throwing an error as

Response body​ Download "Error False"

Is it possible for you to let us know what should be the reason for this ?

 

[VoIPTools]

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