Issue with Sennheiser SC165USB with 3CX Web Client

[Kwang Mien]

Hi,

when there is an incoming call to my 3CX Web Client, i am not able to answer the call using the answer button on the
Sennheiser SC165USB.

I have followed the steps in https://www.3cx.com/docs/configuring-sennheiser-headsets/#h.owet8dbx9j2i.

I have also selected "Sennheiheiser" under “Settings” > “Other Options” > “Use headset integration”.
The error message "Error connecting to HeadSetup Pro" appeared. Pls refer to the attached image.
I have already installed the EPOS Connect / Sennheiser HeadSetup Pro.

Can anyone advise what is the issue ?

Thanks.

Regards,
Kwang Mien

 

[JohnS_3CX]

There is an issue with EPOS after Chrome's security requirements increased.

Look out for the next release of EPOS which is expected to address this.

 

[JohnS_3CX]

You can also follow this thread
https://www.3cx.com/community/threa...ter-2020-07-windows-update.74926/#post-338524

 

[JohnS_3CX]

The EPOS update should now be out, please proceed to update it and you should able to use the integration again