Solved Issues with 3cx Showing Private number on external calls

[BillyEGG]

Hi folks

I'm having an issue after setting up a digital receptionist IVR.

My number when calling out is showing as Private Number Even though i can dial the number fine.

The provider is SIPGATE and All ports are set up Outgoing calls are working but just not showing my main trunk number.

Thanks in advance

 

[NickD_3CX]

Could you check in what format the Main Trunk Number is written in?
It should be in format e.g. 4420300000000

Also if the Extension you are dialing from has an Outbound Caller ID set, make sure that is also in the same format.

 

[BillyEGG]

Hi there just checked and it seems to be working again.

I believe it was the providers fault when we switched to the New IVR.

Thanks for the help

 

[NickD_3CX]

Glad we could help!