Solved Issues with Fanvil x3

[tatiene_it]

Hello,
we got some issues with provisioning of a Fanvil X3.

Some background informations: out PBX is in the cloud on AWS, we have an SBC locally installed and several Fanvil X6, X5 working great.

The Fanvil X3 often fail to provision, when it does has the incorrect time and language. On the first reboot after the provisioning the phone get the error "unable to obtain ip form DHCP server"

Obviously we check the DHCP server which is working fine and has free ip to assign in the pool. We tried to give the phone a static lease but nothing changed.

If we use the phone with the original firmware is working great and has no problem with external sip account.

Can you please provide some guidance to troubleshoot this strange issue?

Thank you in advance, and sorry for my bad english

 

[Lee Cramman]

Have you tried a factory reset after the firmware update?

 

[tatiene_it]

Have you tried a factory reset after the firmware update?

Yes did that. Now the phone on top of everything else has the french language instead of english set in the PBX.

 

[Lee Cramman]

I wonder if it's worth deleting the phone / extension and then trying to re-provision it.

You should be able to get back to English using the web GUI.

 

[tatiene_it]

Thank you, after deleting and re-creating the extension and several factory reset later the phone works as intended

 

[YiannisH_3CX]

Glad to see the issue has been resolved.