It is impossible to edit/save a template after updating to Version 20.0 Update 8 (Build 1121 Release)

[Malyar]

Good afternoon.
I’ll try to explain our problem as clearly as possible.
Could this be a bug in 3cx version ?

Prod server: Version 20.0 Update 8 (Build 1121 Release)
Test server: Version 20.0 Update 9 (Build 670 Alpha)

It all started because we’re unable to manage the phones after upgrade 20.0.7.1080 (release) => 20.0.8.1121 (release).


We started looking into the issue with the phone templates. We noticed that there is no option to edit the template.
The “Save” button isn't working.
We have a test 3CX instance, and that same template can be edited there without any issues.
We noticed that when editing a template in the test environment, it appears in the address bar.


However, this is not the case on the production server.

 

[bitn2]

It still works perfectly. Have you checked the permissions on the folder?

 

[paulodagraca]

Also here, it does still work fine (v20.0.9.670).

 

[Malyar]

It still works perfectly. Have you checked the permissions on the folder?

Yes, the permissions for the folder /var/lib/3cxpbx/Instance1/Data/Http/Interface/provisioning/XXXXXXXXXXXXX/CustomTemplates/phones/ are all set.
I just restored a snapshot from 20.0.9 (alpha) to 20.0.8 (release), and the templates can no longer be edited.
It’s the same issue as on the 20.0.8 production server.
Looks like a bug...

 

[Malyar]

Also here, it does still work fine (v20.0.9.670).

Good afternoon. Would you be able to test this on version 20.0.8?

 

[Malyar]

I also noticed that in version 20.0.8, both in the test environment and in production, custom templates now have duplicate names.

This might be the reason why I can't manage the phones. The server is referring to the one with the duplicate name.
But in reality, the device is set up with that template.

 

[Malyar]

Guys, I did it.
Since the portal doesn't let me edit the template (to remove the .ph from the model name so I can manage the devices), I was able to edit the template file via the SSH console:
/var/lib/3cxpbx/Instance1/Data/Http/Interface/provisioning/xxxxxxxxxxxx/CustomTemplates/phones

After I edited the file and removed the .ph extension from each model, the phones became controllable.



I realize that this isn't a good practice. But I don't understand why our phone models have been linked to templates without the .ph extension all this time.
The issue has now been resolved. Thank you all.