IVR and direct extension input

[George_Tsi]

Hello all,

We recently installed v18 on premises and added some IVR's for inbound. Although we don't mention anywhere "if you know the internal extension, type it now" the feature can be used. Is it possible to disable it for some internal extensions - in case someone types their internal extension during IVR prompt - or disable it in general but keep IVR working?

Thank you

 

[Alphabetic]

Go to the MGMT console and then Settings > Parameters

filter by IVRDONOTCALL and add the extensions there.

 

[George_Tsi]

I added the extension there, restarted the services but still if i dial my extension during ivr prompt the extension rings.

 

[Evolute IT]

Go to the MGMT console and then Settings > Parameters

filter by IVRDONOTCALL and add the extensions there.

Pretty sure that's not used anymore.

 

[Alphabetic]

Ok try this one.

IVR_DIRECT_DIALING_GRAMMAR

default will be something like:
[0-9]{3}

To block ext 106 for example, do this:

((?!106)[0-9]{3})

To block a range

((?!106|110)[0-9]{3})

 

[Evolute IT]

Hello all,

We recently installed v18 on premises and added some IVR's for inbound. Although we don't mention anywhere "if you know the internal extension, type it now" the feature can be used. Is it possible to disable it for some internal extensions - in case someone types their internal extension during IVR prompt - or disable it in general but keep IVR working?

Thank you

Use DTMF type IVR. This way you decide what can be entered with full control.

 

[George_Tsi]

it worked properly when i used DTMF.

Thank you ConceptsWeb and kieferschild for your assistance.

Really appreciate it !