IVR Digital Receptionist Language

[MartinBonnici]

Hi all,

I'm new to 3CX and trying to set up our system. We're a bi-lingual office and we have set up different IVRs for different languages. In the IVR dialogue there is the Digital Receptionist Language option where one can choose the Language each entry is associated with, but nothing seems to change. What does this feature do? Ideally I would like the system prompt languages to change depending on the IVR route that a caller has taken, is this possible?

M

 

[YiannisH_3CX]

Hello @MartinBonnici

If you choose French as a digital receptionist language and set option "0" to Call by Name the menu for Call by Name will be in French. The default prompt played by the Digital receptionist however will be the one you recorded / uploaded.

Ideally I would like the system prompt languages to change depending on the IVR route that a caller has taken, is this possible?

Please note that you will need to create the call flow based on the users preferences. For example if the user chooses a French Digital receptionist you can give that caller a choice be connected to a French Queue or an extension which has the default language set to French. If the caller however gets a system prompt and the system is set to English then the prompt will be in English.

 

[MartinBonnici]

Thanks YiannisH

 

[YiannisH_3CX]

Glad i could assist