ivr: onhold music playing over office closed recording

[cerien]

Hello
I have a Version 20.0 Update 1 (Build 731 Release) - works well
I have one issue,the IVR has an onhold music defined. When I configure the office hours, and a voicemail as an action when the office is closed, and I configure a recording to play, I get both recording played at the same time, onhold music and office closed recording
Tried to delete the recording, to change with a standard one, no luck

Any ideas ? looks like a bug to me !

C

 

[OlegR_3CX]

Hi there.
Can you please show us the screenshot of your settings for this IVR.
Thank you

 

[cerien]

Thanks for your reply,
Here are the IVR screen and options tab - Sorry it is in french, I could not find quickly how to change the web interface only to english
When the office is closed, I have simultaneously (!) the tresor-messagerie-vocale-3CX.wav AND attente-tel-3cx.wav played - I would expect the on-hold music to stop
Rgds

 

[cerien]

I've created a newx ivr, same issue, tried with default timezones, no luck

 

[OlegR_3CX]

Thank you for the detailed feedback. We can replicate the same outcome from our end too and want to inform you that we will look into it to resolve this matter.

 

[cerien]

Super ! Are we talking days, weeks, months ? I guess you have a rollout process that may take a bit of time !

 

[OlegR_3CX]

We can't give you an exact ETA at this point, but it is on our list of things to do. Stay tuned once there is an update.