Solved IVR to Ring group/queue/digital receptionist or can ask direct extension number

[Effervescence]

Hello,
I want to set an IVR that can route a call directly to a queue, ring group or digital receptionist. Also, a caller should be able to dial an extension number directly to reach the extension. How is that done?

 

[TheodorosG_3CX]

Have you checked the guideline?

 

[Effervescence]

Have you checked the guideline?

Hello Yes,
But will it ask for the extension number by default or i should set that? The probem is I want it to have an option to ask caller for the extension number they want if they know it

 

[TheodorosG_3CX]

This is something you need to include on your custom prompt.

 

[Effervescence]

This is something you need to include on your custom prompt.

Hello,
For clarification, in short:
-I need to create a digital receptionist with a custom IVR prompt
-I can assign options 0-9 as I wish to-If i include , press the extension you wish to call, If the user presses the extension number it will ring directly

 

[TheodorosG_3CX]

That is correct

 

[Effervescence]

That is correct

Thanks for clarification. It works

 

[TheodorosG_3CX]

Glad to know