Solved IVR with an option to call Mobile phone

[Janika]

Hi all,

I want to configure a Digital receptionist, where the caller will have the option to press 2 or 3 which will go to the mobile phones.

Tried:
I have dummy ext. created and set the forward rules to mobile phone. Is there anything else I am missing?

Thanks,

 

[leejor]

I have dummy ext. created and set the forward rules to mobile phone. Is there anything else I am missing?

...and, I assume it failed? The 3CX Activity Log should tell you why (Verbose setting). Perhaps the outbound rules are not configured for the digits you are sending?

 

[Janika]

10/13/2021 4:54:07 PM - [CM503003]: Call(C:83): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 192.161.98.83:1025

Yes, it's failing and not connecting. Just jumping to voicemail once I press 3 for mobile phone(dummy ext.)

 

[Saqqara]

If you call the dummy extension directly does it work ?

 

[Janika]

If you call the dummy extension directly does it work ?

Nope! It doesn't work. It's taking me to voicemail directly. I am attaching my dummy ext.'s forwarding rule settings

 

[Saqqara]

As the phone is a dummy extension, you need to change 'If I am busy or phone is unregistered' settings to forward to mobile.

Do this for internal and external calls

 

[VasilisV_3CX]

Hi @Janika,

You can also accomplish this using exceptions under the forwarding rules, using * to catch all calls and forward to mobile:

 

[Saqqara]

Remember , when you forward to mobiles you are using two 3cx licenses - one for incoming call, and another for the outbound call.

Make sure you have the required SIP channels - will not work on PSTN line

 

[Janika]

Hi @Janika,

You can also accomplish this using exceptions under the forwarding rules, using * to catch all calls and forward to mobile:

View attachment 25154

This worked for calling ext. internally and externally also with IVR. Thank you so much, guys. Much appreciated your help.

 

[VasilisV_3CX]

Glad to hear it worked for you @Janika, feel free to open a new thread if you require any further assistance or information.