IVR with user input check

[KrisL]

Hello

I want to set up 3CX for a support desk. Is it possible, and how, to configure an IVR so that the client who calls us has to enter his personal client number and that that number is checked against an SQL database? So that only certain clients can call the support agent eg. at nighttime.

Thanks

 

[greychain]

You need to create a CFD with SQL access. Checkout https://github.com/3cx/cfd-demos and https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[KrisL]

Interesting, I'm going to check that out.
Thanks.

 

[edossantos]

Particularly, the following demo does pretty much what you need:
https://www.3cx.com/docs/cfd-accessing-database/

 

[KrisL]

Indeed, that looks promising. Gonna test that out soon.
Thanks.

 

[VoIPTools]

Let us know if you need help. There are other strategies you can use as well. For example, using the caller ID number to automatically route to the paid support extension. And getting the call to the staff on call is another part of the puzzle. I encourage you to take a look at 3CX On Call Manager and 3CX Call Router. We can help with the support CFD application too if needed.