Jabra Headset

[pricosoftug]

Hi all,

as specified here https://www.3cx.com/docs/jabra-headsets/ Jabra headsets should be supported.
In my case this is not true and it would be great to get some help to get it working.

I've installed the Jabra Direct software and changed the audio devices acordingly. The Jabra Direct software recognizes the 3CX Client but shows "not ready" and so I am not able to answer and end calls with the headset.
Using the softphone buttons on my PC it works (with some latency on answering; I think cause of wireless connection) but not by the hardware keys on the headset. Of course I use a wireless (DECT) headset to not need to be on my PC

Environment:

• Windows 10 1809
• 3CX Client 16.0.1.81
• Jabra Direct 4.0.4873
• Jabra PRO 930 MS Headset

Please help to get this working. Many thanks!

 

[JohnS_3CX]

Hello,

I would suggest to uninstall your Jabra Direct software first and restart.

Then, please follow the link included in our guide to download the Jabra software V3.2.11229

Try it this way and let us know if it works for you

 

[pricosoftug]

Hi,

This way I've tried before with the same result Anything else I can do?

 

[JohnS_3CX]

Normally after the Jabra Direct software is installed you will see "3CX not ready", and as soon as you select the headset in the 3CX Client audio settings it will immediately say ready. If this does not work on your system then maybe try some other basic troubleshooting like connecting the Jabra in a different USB port so it can be re-detected or possibly looking at your device manual. Some devices has extra switches in the back of the base that change the way the device behaves.

 

[pricosoftug]

Maybe the log of JabraDirect helps:

09.08.2019 12:02:25: Starting SoftphoneIntegrations... (P:11908 T:2424)
09.08.2019 12:02:29: Got console input: { "type": "Start" } (P:11908 T:2424)
09.08.2019 12:02:30: Start (P:11908 T:2424)
09.08.2019 12:02:30: AVAYAIP is NOT installed (P:11908 T:2424)
09.08.2019 12:02:30: AVAYAONEX : Searching the registry (P:11908 T:2424)
09.08.2019 12:02:30: AVAYAONEX HKEY_LOCAL_MACHINE\Software\Avaya not found (P:11908 T:2424)
09.08.2019 12:02:30: AVAYAONEXV3: SoftphoneAdaptor.IsSoftphoneInstalled - Searching the registry (P:11908 T:2424)
09.08.2019 12:02:30: AVAYAONEXV3: SoftphoneAdaptor.IsSoftphoneInstalled - Avaya Equinox not found (P:11908 T:2424)
09.08.2019 12:02:30: BROADSOFT UC ONE - SoftphoneAdaptor is NOT installed (P:11908 T:2424)
09.08.2019 12:02:30: BROADSOFT UC ONE - SoftphoneAdaptor.SoftphoneAdaptor constructor (P:11908 T:2424)
09.08.2019 12:02:30: CISCOJABBER GetRepairRequired() (P:11908 T:2424)
09.08.2019 12:02:30: CISCOJABBER Check if a Direct repair is required. No plugin found. (P:11908 T:2424)
09.08.2019 12:02:30: CISCOJABBER Repair is not required (P:11908 T:2424)
09.08.2019 12:02:30: CISCOUC is NOT installed (P:11908 T:2424)
09.08.2019 12:02:30: CISCOWEBEXCONNECT is NOT installed (P:11908 T:2424)
09.08.2019 12:02:30: COUNTERPATHBRIA Did not find any Counterpath (Bria 4, X-Lite or branded) softphones (P:11908 T:2424)
09.08.2019 12:02:30: IBM SAMETIME is NOT installed (P:11908 T:2424)
09.08.2019 12:02:30: LYNC is NOT installed (P:11908 T:2424)
09.08.2019 12:02:30: NECSP350 is NOT installed (P:11908 T:2424)
09.08.2019 12:02:30: SHORETEL Check for registry key: HKEY_LOCAL_MACHINE\Software\Shoreline Communications\InstallState\Products\Shoreware Client (P:11908 T:2424)
09.08.2019 12:02:30: SHORETEL Check for registry key: HKEY_LOCAL_MACHINE\Software\Shoreline Communications\InstallState\Products\ShoreTel Connect (P:11908 T:2424)
09.08.2019 12:02:30: SHORETEL Check for registry key: HKEY_LOCAL_MACHINE\Software\ShoreTel\ShoreTel Connect (P:11908 T:2424)
09.08.2019 12:02:30: SHORETEL Check for registry key: HKEY_CURRENT_USER\Software\Shoreline Teleworks\Shoreware Client (P:11908 T:2424)
09.08.2019 12:02:30: SHORETEL Check for registry key: HKEY_CURRENT_USER\Software\Shoreline Teleworks\ShoreTel Client (P:11908 T:2424)
09.08.2019 12:02:30: SHORETEL is not installed (P:11908 T:2424)
09.08.2019 12:02:30: SdkIntegration Id: faa29e91-677a-4441-9551-ee944b0999ef: Connected to client d6b42896-e65b-4ec1-a037-27c65e8cfde1 (P:11908 T:9452)
09.08.2019 12:02:30: SdkIntegration Id: 7fcc5b6d-ec2a-463f-aa10-fed98532ef0e: Connected to client 3d5950ae-111a-45be-96b3-d9e4606ca793 (P:11908 T:7224)
09.08.2019 12:02:30: SdkIntegration Id: faa29e91-677a-4441-9551-ee944b0999ef: Shared softphone info reference count 4 (P:11908 T:9452)
09.08.2019 12:02:30: SdkIntegration Id: 7fcc5b6d-ec2a-463f-aa10-fed98532ef0e: Shared softphone info reference count 4 (P:11908 T:7224)
09.08.2019 12:02:30: SdkIntegration Id: faa29e91-677a-4441-9551-ee944b0999ef: Got an SharedInfoUpdated (P:11908 T:9452)
09.08.2019 12:02:30: SdkIntegration Id: faa29e91-677a-4441-9551-ee944b0999ef: ReferenceCount = 4 (P:11908 T:9452)
09.08.2019 12:02:30: SdkIntegration Id: 7fcc5b6d-ec2a-463f-aa10-fed98532ef0e: Got an SharedInfoUpdated (P:11908 T:7224)
09.08.2019 12:02:30: SdkIntegration Id: 7fcc5b6d-ec2a-463f-aa10-fed98532ef0e: ReferenceCount = 4 (P:11908 T:7224)
09.08.2019 12:02:30: Writing {"type":"Start","status":"Done"} to console (P:11908 T:2424)
09.08.2019 12:02:30: Start done (P:11908 T:2424)
09.08.2019 12:02:30: Writing {"type":"StatusUpdateEvent","softphoneIntegrationId":"7fcc5b6d-ec2a-463f-aa10-fed98532ef0e","softphoneName":"3CXPhone","connected":false,"information":""} to console (P:11908 T:7224)
09.08.2019 12:02:30: Writing {"type":"StatusUpdateEvent","softphoneIntegrationId":"faa29e91-677a-4441-9551-ee944b0999ef","softphoneName":"Google Chrome Browser","connected":true,"information":""} to console (P:11908 T:9452)
09.08.2019 12:02:30: Got console input: { "type": "RequestActiveSoftphoneIntegrations" } (P:11908 T:2424)
09.08.2019 12:02:30: Writing {"type":"ActiveSoftphoneIntegrationsResponse","softphoneIntegrations":[{"name":"Google Chrome Browser","id":"faa29e91-677a-4441-9551-ee944b0999ef","microsoft":false},{"name":"3CXPhone","id":"7fcc5b6d-ec2a-463f-aa10-fed98532ef0e","microsoft":false}]} to console (P:11908 T:2424)
09.08.2019 12:02:30: Got console input: { "type": "RequestActiveSoftphoneIntegrations" } (P:11908 T:2424)
09.08.2019 12:02:30: Writing {"type":"ActiveSoftphoneIntegrationsResponse","softphoneIntegrations":[{"name":"Google Chrome Browser","id":"faa29e91-677a-4441-9551-ee944b0999ef","microsoft":false},{"name":"3CXPhone","id":"7fcc5b6d-ec2a-463f-aa10-fed98532ef0e","microsoft":false}]} to console (P:11908 T:2424)
09.08.2019 12:02:30: Got console input: { "type": "RequestActiveSoftphoneIntegrations" } (P:11908 T:2424)
09.08.2019 12:02:30: Writing {"type":"ActiveSoftphoneIntegrationsResponse","softphoneIntegrations":[{"name":"Google Chrome Browser","id":"faa29e91-677a-4441-9551-ee944b0999ef","microsoft":false},{"name":"3CXPhone","id":"7fcc5b6d-ec2a-463f-aa10-fed98532ef0e","microsoft":false}]} to console (P:11908 T:2424)
09.08.2019 12:02:30: Got console input: { "type": "SetPresence", "enabled": true } (P:11908 T:2424)
09.08.2019 12:02:30: Got console input: { "type": "SetPreferredSoftphone", "id": "faa29e91-677a-4441-9551-ee944b0999ef" } (P:11908 T:2424)



Hope this helps to get this issues solved...