Solved Licence Information is not Showing up

[Blackberry-200-M]

Hello, we are a 3CX Partner and have used the 1Jear Free Subscription of 3CX in a Small/Middle Business. The customer needs 8 concurrent calls. The Problem is that the Licence Upgrade is needed now and the Licence Information field does not open up. We want to Upgrade the Licence and have bought this already.

Please help us to finish the activation process.

 

[cobaltit]

So if you upgraded the license properly that means you upgraded the key. If it's the same key you shouldn't need to do anything but reboot the box (or restart the services) and it should see the 8SC as soon as it talks to the activation server. But if you haven't upgraded to v15.5 Update 6 you won't be able to talk to the activation server which is likely the problem. Follow the steps here to upgrade:

https://www.3cx.com/blog/news/pbx-upgrade-update-6/

 

[Blackberry-200-M]

Hello, we have done the update via Aptitude but the problem is still existing. We cant see Licence status. The Licence-Pre-Information in Dashboard is showing "Standard Jahreslizenz 15.5.15502.6". Connectivity is normal, phone-system is Working as expected. If we click this button, the Window stays for a while and then all fields of Licence field are empty. We can't change the licence.

Best regards
Christian Conrad

 

[cobaltit]

So after upgrading to Update 6 are you saying when you click on the license button from the dashboard you don't get this screen?

 

[florink]

Why do I believe it's just a simple browser caching issue? Try clearing your browser's cache and retry or try in cognito...!

 

[CC-Quadrat]

Hello, here is the thread starter.
I cant remember my pass and the reset password function was not working.

cobaltit: Licence Info shows up, but nothing is filled in. It's an empty Page like Image attached.

florink: There is no cache problem at all. I have checked other browsers, cleared history with cache, used other PC's and Smartphones. Licence Information cannot be showed. Only the Please Wait screen appears and after that the Licence Information window is cleared out. Nothing is filled. Change Licence is not working too.

 

[CC-Quadrat]

 

[YiannisH_3CX]

Hello @CC-Quadrat

Do you get an error when trying to refresh the licence details? Also if you press Edit do you the fields populated with details? If not can you fill in some details and click OK? Does that work?
Make sure that you can resolve and contact activation.3cx.com and that you do not restrict any traffic towards it.

 

[CC-Quadrat]

Hallo again,
the Buttons for Editing and change Licence are not working. If i click this buttons the Please wait stays for ever.

If i use nslookup i can resolve the IP correctly to 151.80.125.88 via 8.8.8.8 (google dns)

But its not working. The Mikrotik Router behind this Phone System is working correctly and the First Activation has worked properly.

Best Regards

 

[YiannisH_3CX]

Please send me a p.m. with your licence and FQDN to check if we can see something from our side. From your description however it appears that the activation server cannot be reached.

 

[Lee Cramman]

You need to click on the appropriate button at the top (i.e. "Replace license key").

 

[CC-Quadrat]

Thank you very much for your help. Problem was found. The Problem was our VPN. The forwarding Rule for SSL has taken / dropped all Data from SSL Connection without VPN. Thank you for your Help.

Best Regards
C.Conrad