license activation blocked in UAE

[internetwork]

running lastest V18 3CX and renewing existing licenses but could not activate/renew expired license. Does UAE block 3CX activation?

 

[MrUn1x]

I had same issue and server is located in UAE

 

[Agathocles Prodromou]

Hi,

The 3CX activation server is not blocked in the UAE as we receive thousands of requests daily from there without an issue and we also don't block requests from UAE on our end.

A few things that may be the reason one cannot activate:

• Running a version < U5 which can no longer talk to the activation server due to the certificate being replaced.
• There's a DNS or a network issue on the instance or in the office (try using 8.8.8.8 as the DNS)
• The internet provider or an upstream one may be blocking the requests.

You may try spinning up a new instance and restoring from backup to see if that works. We've seen cases with the exact same issue where simply spinning up a new instance resolved the issue and quite frankly more often than not it takes less time to do this (and successfully resolving the issue) rather than to further troubleshoot.