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License error on V18 Update 8(935)

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brienf

Platinum Partner
Advanced Certified
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Hi all suddenly this afternoon our linux instances on premise and self hosted are showing the following error on the license screen "(license_error.HttpsErr_InvalidTrustedStorage)", anyone else know what is causing this or is it a 3CX error.
Logging it with them too.
 
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I too am having the same issue on a new install.
 
They seem to have just updated the installer on the portal, reinstalling using it worked.
 
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DixIT said:
Hi there, we where impacted too and unfortunately we are in the middle of a brand new On premise installation so our product is not active and updates are not available either. What to do ? Please...

View attachment 37213

View attachment 37214
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Please re-deploy using either the new ISO for Linux or the new 3cx installer for Windows, downloaded from the 3cx portal.
 
All my 3cx are Linux at apt update and upgrade resolved the issue for me.
 
new systems on Debian just ssh and run sudo apt-get upgrade
thank you
 
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FWIW 3CX typically recommends against using apt for updates since that can update components 3CX hasn't tested against. (manual updates in the GUI do not install any OS updates; automatic updates install what 3CX releases/recommends)
 
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Install with the updated installer works like a charm. Thank you for the quick response 3CX team!
 
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Thank you all :)
 
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JuliusP_ICT said:
Didn't work. 2 new systems to deploy today. Can support even help with this? License activations are usually just "backup and reinstall", but this one is new, like 40 mins ago i spun this up.
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I installed one a couple hours before your post with a freshly downloaded ISO and a trial license, all seemed fine so far.
 
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So without having to rebuild everything that was previously done, what other options are there or am I really just reinstalling and starting from scratch? This was a new install and license, that even though license would not register I still built everything else in the backend, hoping it would have been a quick patch. Guess my thought process isn't willing to play nice today. Trying to avoid redoing 3 hours worth of work for no reason at all especially after having to research the issue.
 
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Here:

apt update && apt upgrade
to update the software

and then I was able to activate the license.
 
Same here. I have almost 40 customers with the same issue.
 
All you need to do is go to update 8B, it happens automatically. @Alessandro_El_Sharkawi The majority of your "customers" are free editions so their expiry is end of December. So not affected at all. Keep in mind by end of year as a bronze partner you can have a maximum of 5 free editions registered to your Bronze partner account.
 
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Hello, if anyone can give me some solution here.
I tried update but the admin portal won't let me.
1694716808296.png
 
Is there a resolution for this
 
Nick Galea said:
All you need to do is go to update 8B, it happens automatically. @Alessandro_El_Sharkawi The majority of your "customers" are free editions so their expiry is end of December. So not affected at all. Keep in mind by end of year as a bronze partner you can have a maximum of 5 free editions registered to your Bronze partner account.
Click to expand...
Nick how do we update
 
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