License expired

[savke24]

Hello guys,

I had standard license in trial for one year.
Yesterday that license has expired and as i understand from 3xc site that license should stay active but limit on 8 simultaneous calls without recording and some other options.
Today i can't access 3cx admin console at all and phones don't work ?

Any idea why this happen ?


Kind Regards,

 

[AWS2P]

Hi,
where your 3CX is hosted on cloud ? local ? on debian ? Windows?
What was initial license ? how many SC ?

 

[savke24]

Hi tnx for Your respond.

3cx was hosted on cloud (3cx , not mine).
Do You ask me for license number ?

As i think it was on 16 SC.

As i said it was trial on one year as i have register back to the days when 3xc offer that kind of trials.

 

[cobaltit]

So your license is still good but the 1 year of hosting for 3CX expired so your instance is gone.

 

[YiannisH_3CX]

Hello @savke24

Check your emails as you should have received multiple notifications warning you that the instance will be deleted. Your licence is still active but the free hosting cannot be renewed. If you have a backup of the system you can restore it locally or to a hosted instance you control.