License Limit is reached problem

[Ashelis]

Hello,
I searched in the forum but I couldn't see an exact answer to my question.
I have Professional Perpetual 16.0.676 Licence for 16 Simultaneous Calls
I restarted my server on weekend for some operating system updates.
Since this morning I received "License Limit is reached" error 4 times. I had never see this before. (My simultaneous calls never reached up to 10 so far)

What can be the problem?
Thanks in advance.

 

[Saqqara]

Have you tried to refresh the license details.

Settings - License. Click on 'Refresh License Key Information'.

Make sure the Number of Sumultaneous Calls says 16

 

[Ashelis]

Hello,
Yes, after those errors I tried that. it shows 16 as it supposed to be.
(I don't remember what it was before I refresh.)
I tried to refresh after those errors and didn't have any error after that so far.

 

[JohnS_3CX]

Hello,

Perhaps you must check why the limit was reached through other means.

A small example: someone may have done a manual forward to something like a ring group they are part of, possibly causing a loop, and as the loop multiplies it consumes license calls.