License Limit Reached

[MauriceL]

Hi There,

With the older phonesystems it was possible that when all lines were occupied, you received a busy tone and got disconnected.
Now, when all lines are busy you get that strange license limit announcement.

I tried to change this message by adding a new WAV file in >> Settings >> System Prompts >> License_Limit.wav

When adding it tells my that the file format is incorrect.
I've eddited it with AudaCity and exported it like all other audio files used on the system: 8000Hz / Mono Audio and exported as 16-bit PCM

 

[Saqqara]

Try using Chrome to update the file

 

[cobaltit]

I'm not sure what is 'strange' about the license limit message. It seems very clear and you obviously know what it means. It's actually very helpful because instead of a generic busy tone which could mean any number of things, you get a very specific reason as to why the call failed.

Rather than replacing it I'd focus on fixing the issue which sounds like upgrading your license is in order. It's not like 3CX is expensive.

 

[AWS2P]

did you tried to change the wav file in default prompt set ? or in a copy of prompt set?