Solved License re-activation

[MichiGanger]

I just upgraded from Standard to Pro. The features in my installation remain unchanged (for example the wallboard is still watermarked with "available in pro/ent".

In the confirmation email it says:

"Please note that for Maintenance, Support or licence key renewals you need to activate your licence in your installation again in order to update the expiry dates in your system."

How / where can I activate/reactivate my license? I'm hosting 3cx on Google.

Thanks in advance!

 

[eddv123]

You could try a couple of things to start:

* Check your partner account at http://customer.3cx.com you maybe able to re-activate it here.

* Try restarting all services on the PBX and see if this helps, the PBX will then have to re-contact the licencing servers and thus kick the new licence into working.

 

[Saqqara]

Within 3CX Management - Settings - License

Could click on 'Refresh License information', if this does not work reenter your license key

Note : you need to be running 15.5 SP6, to contact the 3cx licensing servers.

 

[YiannisH_3CX]

Hello @MichiGanger

As @Saqqara mentioned you need to refresh your licence details through the management console Settings / Licence and you need to be running version 15.5.15502.6
If refresh does not work try to click the Edit and then the OK button without making any changes.

 

[MichiGanger]

This worked perfectly & instantly - I never noticed the license refresh previously. Thanks to the community and 3CX staff for the assistance!

 

[YiannisH_3CX]

Glad we could assist