License Renewal 3CX Hosting

[sdtech]

We have 3 clients that need to be renewed and we switched from 3CX hosting to Self Hosted. We are trying to renew the licenses but the 3CX Hosting checkmark is greyed out. We shouldn't have to pay for 3CX Hosting if we are not going to use the service. We sent requests today to remove the 3CX Hosting, but it has not been fixed. Our client's are getting very nervious because they don't want their systems to stop working. Please help get this resolved ASAP.

Much appreciated.

 

[sdtech]

We have 3 clients that need to be renewed and we switched from 3CX hosting to Self Hosted. We are trying to renew the licenses but the 3CX Hosting checkmark is greyed out. We shouldn't have to pay for 3CX Hosting if we are not going to use the service. We sent requests today to remove the 3CX Hosting, but it has not been fixed. Our client's are getting very nervious because they don't want their systems to stop working. Please help get this resolved ASAP.

Much appreciated.

We followed the recommended steps > https://www.3cx.com/docs/switch-self-hosted-pbx/

 

[sdtech]

See image that we have "Stopped" hosting and systems are running on Self Hosted.

 

[bitn2]

If you write at 1:45 a.m. that you contacted support today, how quickly do you expect them to reply? The correct way is to use the contact form and wait for a response.

https://www.3cx.com/company/contact/

 

[AWS2P]

Hello,
You need to stop the existing pbxs (what you did) but you also need to contact 3CX staff with the form Bitn2 pasted asking to remove 3CX hosting.
Once done you can install self hosted.

 

[KyriacosS_3CX]

Hello,

I believe you had only reached out to the team shortly before making this post. The team will reach out as needed.