Solved License renewal = expired

[Dercni]

We have renewed our 3CX license and the dashboard shows it as expired.

When I click expired and click the "Refresh License KeyInformation" I am shown a red banner with:

3CX failed to establish a TCP connection to activation.3cx.com.
Ensure that the local or border firewalls are configured to allow outbound traffic to activation.3cx.com

I have performed an:
apt-get update

and then restarted the server but the problem remains.

 

[Dercni]

login as: root
[email protected]'s password:
Linux 3CX 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u2 (2019-05-13) x86_64

The programs included with the Debian GNU/Linux system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Thu Feb 11 14:36:00 2021 from 192.168.4.11
root@3CX:~# nslookup activation.3cx.com
Server: 8.8.8.8
Address: 8.8.8.8#53

Non-authoritative answer:
Name: activation.3cx.com
Address: 151.80.125.88

root@3CX:~#

 

[Dercni]

Version: Standard Annual 16.0.4.493

 

[Dercni]

Solved

apt-get install 3cxpbx

https://www.3cx.com/community/threa...es-or-provision-new-phones.63829/#post-269851

 

[JohnS_3CX]

Hi @Dercni

Glad to hear it was resolved. We sent mailers out to people regarding this, with instructions on what to do.

The reason the system was not updating is because your version was older and it had not received some critical updates, resulting in it not being able to contact activation any more.