Solved License Renewal

[scottcalcp]

We just renewed the "annual key 3CX Phone System Standard - Annual". We did this using the online renewal portal at https://customer.3cx.com/orderform/default.aspx.

We originally purchased a perpetual license for 3CX Phone System Pro Edition features if that matters (not sure). The confirmation said we should be good until 5/23/19.

Now when I look at the license screen in 3CX it shows
-Maintenance 07/20/2018 8:17:04 AM
-License status Activated
-License key is different than the one we were sent.
-Support shows nothing.

I'm a little confused about all of the licensing and how it works and if I did this correctly.
We bought a perpetual license, but we are prompted to renew the key each year.
We don't have support shown, but I was told we have support for the first year.
When we renewed it didn't give any instructions to make any changes.

Can anyone shed any light on exactly what to do?

 

[YiannisH_3CX]

Hello @scottcalcp

Was the system installed with the Annual or the perpetual key? Perpetual keys need only their maintenance renewed. Annual keys need renewal as the keys expired after one year.

You should check what key the system is using and renew that. If you used the wrong key then you need to re-install the system with the correct key.

We bought a perpetual license, but we are prompted to renew the key each year.

Perpetual keys as mentioned only need the maintenance renewed not the key it self.

We don't have support shown, but I was told we have support for the first year.

Please note that support is not included with the purchase of a licence key. Perhaps your re-seller offered support for a year. You should talk to them.

When we renewed it didn't give any instructions to make any changes.

When the correct licence is renewed no changes are required in the PBX. The information will auto update the next time the PBX communicates with the activation server. You can also manually force the PBX to retrieve the updated information by clicking on the "Refresh Licence key Information" button found in Settings / Licence

 

[scottcalcp]

Thanks for your reply, turns out our CTO had setup a demo through 3CX and they were sending us emails about renewing that. Not exactly sure why that was still active, but that explains why the key was not the same. Appreciate you explaining all the different licensing here and how to update the license information.

 

[YiannisH_3CX]

Glad i could help and thank you for updating the thread.