Limited options for digital receptionists and customization

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Moosa

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Dear fellow 3CX users,

I hope you're all doing well. As a user of the 3CX platform, I find myself facing some challenges, and I'm seeking your help and expertise to resolve them.

1️⃣ User Limit: I recently discovered that the platform now allows only a maximum of 10 users per organization. This limitation impacts my team's ability to efficiently communicate and collaborate. Has anyone found a workaround or alternative solution to accommodate more users without compromising system performance?

2️⃣ Missing Digital Receptionist: It appears that the digital receptionist feature has been discontinued, leaving us without an essential call routing option. How are other users handling their call routing needs without the digital receptionist? Any recommendations or third-party solutions that have proven effective?

3️⃣ Custom CRMs and REST APIs: Unfortunately, I relied on custom CRMs and REST APIs to integrate 3CX with our existing systems, but it seems they are no longer supported. Are there any workarounds or alternative methods to achieve similar integration without breaching security or stability?

I'm reaching out to the community in the hope that some of you may have encountered similar challenges or have valuable insights to share. Your expertise and experiences are highly valued, and I believe that together, we can find solutions to these issues.

If you have any suggestions, ideas, or workarounds to address these problems, please do share them in the comments below. Your contribution will not only benefit me but potentially other users facing similar difficulties.

Thank you for your time and support. I truly appreciate being part of this community, and I'm looking forward to hearing from you.

Best regards,
Muhammad Musa
3CX Platform User
 
Hello @Moosa

I think what you are looking for is not 3CX SMB but a self hosted installation. 3CX SMB is targeted at small teams with basic needs. If you want more then you need to upgrade to a higher version.
 
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