- Joined
- Feb 6, 2018
- Messages
- 11,209
- Reaction score
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Discovered a potential bug:
If you assign a DID to a Department Menu, which goes to an IVR, which forwards SMS to a call queue you are a member of, the "Send SMS" option does not show up. (Note: the Department Menu is set that in/out goes to 2 different IVRs, both of which are set to forward SMS to the SMS call queue I created.)
If you assign the DID directly to the IVR, bypassing the Department Menu, the "Send SMS" appears.
If you assign a DID to a Department Menu, which goes to an IVR, which forwards SMS to a call queue you are a member of, the "Send SMS" option does not show up. (Note: the Department Menu is set that in/out goes to 2 different IVRs, both of which are set to forward SMS to the SMS call queue I created.)
If you assign the DID directly to the IVR, bypassing the Department Menu, the "Send SMS" appears.
