Live chat input boxes disabled in HTML?

[DanielGarner]

Hi, I'm sure there's a simple answer to this, but I'm testing out Live Chat and I have noticed two peculiar things:

• When I open the chat box, I can't type in the name or email input boxes. When I inspect the HTML, I see that they have a disabled attribute. Why is that, it doesn't seem right?
• To open the chat box, I can't click on the entirety of the circular icon, only the very top "12 o'clock" position of it seems to be clickable.

Why might this be? I've put a screenshot of what I am seeing below.
Thank you

3CX Self hosted in Azure
Product: Enterprise Annual
Version Number: 18.0 (Build 418)

 

[Evolute IT]

If you open the LiveChat URL in your browser directly, do the fields work?

 

[DanielGarner]

A good test idea - no, they don't, and the HTML attribute appears exactly as before. Thank you!

Edit, with some more information: I've just been playing with this, and I've noticed that the name and email persist, they're kept in local storage: {"name":"Daniel","email":"[email protected]"}

As long as that key exists, the boxes are disabled, as though they are behaving write once. If I modify the key values and refresh the page, they update the input boxes, but they remain disabled. If I delete the key, I get prompted for new values, that are then set write once.

Is this by design?

 

[Dmitry Yurkin]

Hello, Daniel,
Yes this is by design. You entered your name and email earlier and LiveChat saves it. In current version we don't have ability to update user's name/e-mail.

 

[DanielGarner]

Hi Dmitry, thank you for confirming this - it's not the behaviour I would choose, because our reservations team might on occasion wish to change the details within a session, but it's good to know it's working as it should.

The clickable area of the chat button was a conflict with the rest of the web page that I was hosting it on, I've moved it to a blank page and everything is as it should be.

Thank you, this is resolved.
Daniel