Solved Live Chat Reporting

[jluchini]

Hello,
I would like to have the duration in time of each chat conversation or by agent.
is it possible ?
Regards

 

[VasilisV_3CX]

Hi @jluchini,

I'm afraid that a report for this isn't possible for Live Chat chat messages. What you can find is the information associated to the chat which will show the times:

 

[jluchini]

Thanks for you reply, I'm afraid too. But since we have chat in time and chat out time. Maybe 3CX can add it to the report.
For call center operations this is an important statistic.

 

[VasilisV_3CX]

Hi @jluchini,

Thanks for your input, it will most certainly be considered. If you require any further assistance or information feel free to open a new thread!