Logging Extension Status

[dcourtney]

We have a requirement for one customer to log when users go into DND and for how long, has anyone been able to log this at all?

Thanks,
David

 

[mariosM_3CX]

Hello @dcourtney

I'm afraid that this is not possible at the moment.
There is already a feature request post in the Ideas part of the forum, so you can up-vote it here https://www.3cx.com/community/threads/report-showing-extension-status-change.46532/

If you are using Queues and agents log out of the Queue when switching to DND, then this can be seen in the "Agent Login History" report, but i'm not sure if this meets your needs.