Logging if a call recording has been paused.

[Simon Lovett]

Hi all,

We have a member of staff using 3cx Webclient and we believe they are pausing the enforced recording using the button on the webclient.

We are currently on Professional version not enterprise.

Is there any way we can get a log file of if recording is paused at anytime?

I understand the enterprise version allows you to lock the recordings (so users cannot turn this off) but I need to be able to proove this function is being abused before proposing the enterprise version to enforce the locking down of recordings.

Thanks in advance!
Simon

 

[Alphabetic]

Hi all,

We have a member of staff using 3cx Webclient and we believe they are pausing the enforced recording using the button on the webclient.

We are currently on Professional version not enterprise.

Is there any way we can get a log file of if recording is paused at anytime?

I understand the enterprise version allows you to lock the recordings (so users cannot turn this off) but I need to be able to proove this function is being abused before proposing the enterprise version to enforce the locking down of recordings.

Thanks in advance!
Simon

You would probably need to put 3CX in to verbose logging and go through the logs with Bin Log Viewer to determine this.