logs

  1. Custom CRM Integration Not Sending Requests & No 3CXSystemService.log

    I'm trying to set up a custom CRM integration. The idea is to send POST requests whenever there's a call to my custom PHP script, where I plan to filter and process the data and then send it to the CRM system that we use. The phone number lookup works perfectly fine — I provide 3CX with...
    • elektrik.orange
    • Thread
    • crm crm integration crm lookup log files logs logs reports missing
    • Replies: 11
    • Forum: Other

  2. SSH Access AWS

    Hi! I have some 3cx systems installed on AWS with the official AMI. Now we migrated them from v18 to v20 and I found some problems with the access. I'm trying to access to the Logs folder "/var/lib/3cxpbx/Instance1/Data/Logs" and it seems I don't have rights. It gets stuck trying to enter in...

  3. Internal/Group Chats Missing

    Hello, One of our customers called us to tell that some groupal and individual chats are suddenly missing, and some of the ones that didn't dissapear throws this error when trying to open it: I tried to look at the logs in 'audit log', 'events' and 'activity log' to see what happened, but no...

  4. Extract call logs via SQL query or API

    Dear All, I need to extract all the call logs (outgoing, incoming, losed, ...) from my 3CX. I have already read from other threads that it's not allowed to access to 3CX database. There are other ways to get the information I need? I need to create a custom report with Power Bi and for the...
    • fabio.abbiati
    • Thread
    • api call database logs report schedule
    • Replies: 2
    • Forum: Other

  5. Logging if a call recording has been paused.

    Hi all, We have a member of staff using 3cx Webclient and we believe they are pausing the enforced recording using the button on the webclient. We are currently on Professional version not enterprise. Is there any way we can get a log file of if recording is paused at anytime? I...

  6. Lots of call from 'PBX' to 'EndCall'

    Hello, Recently I've been having a lot of calls from 'PBX' to 'EndCall' in my call logs. What exactly is this ? See the attached screenshot Thanks

  7. Solved 3CX Call logs and Recordings

    Hello, Can anybody tell me where in the Backup.zip the Call logs are located? Without backing up recordings the call logs are still backed up yes? Andy V

  8. 3CXPhone for Windows 15.5 - Not displaying address book or call history

    Hi All, I am really struggling with an issue with the 3CXPhone for Windows (v15.5.10795.4). We use 3CX for our company internally and provide the service to our clients. The issue I am having is with my own installation on my laptop (had to be!). My Windows client does log into the phone...
    • GEadon
    • Thread
    • 3cx address book logs windows 10 windows client
    • Replies: 18
    • Forum: Web Client

  9. Access to calls database or API access to logs?

    Hello, Is there are way to access the call logs via API or any other means that does not involve logging into the admin dashboard? The aim is to generate reports on our own intranet website. Thus a file download/email is not suitable.
  10. Techops

    Generate Support Info email never received

    Hey All, We're trying to look at the log files and ran "Generate Support Info" from the Console. Did this twice, never got an email with the link to download the bundle. We have received multiple emails about Trunk errors, service errors, etc so know that the email settings are correct. Also...

  11. Logs information

    Hello, Is there any manual explaining the logs that can be used to troubleshoot the different services? I would like to know where are the signalling logs containing all SIP messages, media resources assignation or provisioning messages. For example: If Yeahlink is provisioned but It is not...
  12. Larikov Sergey

    How to write logs at external script

    Hello! I started to build automatic dialer with CFD and there was a question about logging at external script. I copied the code from the topic https://www.3cx.com/community/threads/find-amount-of-available-call-queue-agents.49551/ http://myprintscreen.com/s/rgn2/2d13dd2d69 And everything...
  13. jimbo59

    Solved Eleven days with no Call Logs

    Come on, 3CX, this is important! We need to see what calls are being made in real time. This has to be an easy fix and you need to assign resources to get this fixed today. No excuse for this.

  14. Solved Activity LOG- DIDs DINs

    I am looking for a way to list the numbers that were dialed in by customers, in coming callers, so I can tell where the calls are generated from.(which ads). We are using ATT and COX SIP service, I only see the Caller ID, not the DIN used to place the call. Is there a way to get this info from...

  15. Keeping .BLREC logs for x days

    Hi, I'm running v15.5 SP1 and it appears by default the system is only keeping the current days' worth of the system .blrec log. I want to increase this to 7 or 14 days. I found reference to this online in the 3CX log viewer documentation (https://www.3cx.com/docs/3cx-log-viewer/) The 3CX...
    • bonezAU
    • Thread
    • blrec days log log viewer logs
    • Replies: 2
    • Forum: Phone System / PBX
  16. Michael Menor

    Large Backup Log File Sizes after Enabling Bridge

    After we configured a Bridge between two 3CX V15 systems, we noticed that there were hundreds large 20MB logs being generated in C:\ProgramData\3CX\Instance1\Data\Logs With that being said those logs kept generating until the host was out of space and alerted our Dashboard. When we caught this...
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