Solved Logging into Queue Based on Time of Day Not Working

[Danny Hansen]

Good Morning,

We have recently set up the "Auto-Switch" option with the "set to available during office hours" option selected for team members in a customer service queue. I've gone in and selected this option for each queue member along with defining their office hours as they vary. It appears based on the webclient \ Switchboard that queue members are being logged off exactly at the times specified in there specific office hours but nobody in the queue is being logged in automatically when they start their shift. I'm hoping to have queue members logged in automatically and logged off automatically. Am I missing something simple?



I'm running 15.5.15502.6 on Windows Server.



Thanks,

 

[YiannisH_3CX]

Hello @Danny Hansen

The settings in the screenshot look correct and since the extensions log out after hours they should log back in in the morning. Do the extensions switch to Available in the beginning of the shift? The Log in and log out of the queues is controlled by the status the extensions are in. After hours the extensions switch to DND so they are logged out of the Queue. When in office hours the extensions should switch to available and get logged in to the queues.

 

[Danny Hansen]

Well not sure why but a reboot of the phone server fixed this one. Thanks for the help, everything is working.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.