Solved Logging picked up calls

[ale85bg]

Hi there!
New user needing a little information/help here.
I've come across a particular situation a couple of times, and I wonder if there's a way to handle it which I might be missing.

The situation is the following:

• Extension A calls extension B.
• Extension B doesn't answer...
• ...and extension C (let's assume it's just another colleague at the same office) picks up the call instead.

Is there a way to have evidence of this in the "call log"?
As far as I can see I can only find the call once, and it shows like it's been made by A to C. Extension B doesn't appear anywhere in the log.

Is this right? Am I missing something?

Thanks in advance.

 

[Lee Cramman]

Are you looking at call reporting or call log?

 

[ale85bg]

I'm actually trying to find evidence of that in the call log, but I can't find any.

 

[Lee Cramman]

I believe call reporting gives better / easier to read info. You should be able to see destination and who answered separately.

 

[ale85bg]

Thank you, I'll have a look into that too.

 

[YiannisH_3CX]

Hello @ale85bg

Run a general call report and you will see all legs of the call. It will show you who you called and who ended up picking up the call.

 

[ale85bg]

Thank you so much to both of you, it worked exactly as expected!

 

[YiannisH_3CX]

Glad we could assist.