Long Distance

[BFeller]

I have a client who is a hotel. They are telling me that they are unable to dial long distance from a specific extension. When they try, they get a busy signal. However, all internal and local calls work. This is the only extension that is having this problem. Any ideas? :S

 

[livn46]

Maybe an outbound rule is matching the extension, and is blocking or misdirecting the calls?

 

[BFeller]

We only have 3 Outbound rules right now. One is Calls with a length of 10 goes to the Gateway and is 0 digit stripping/1 prepend. The second is digit length of 11, calls go to Gateway, 0 digit stripping/no prepend. The third is our 911 rule...which is calls with prefix starting with 911, length of 3, and 0 digit stripping/no prepend. No other rules are set up.

 

[livn46]

Not to insult you, but there is also a "disable external calls" option, in the Options tab of the extension in the Management Console. I assume you've checked that already? Although I think you said local calls do work, and if that was the problem I think those would be blocked, too.

No other ideas here.

 

[BFeller]

No insult taken. That was the first thing I checked. I think my last option is probably going to be to factory reset the phone and reprovision it.

 

[complex1]

Hi,

What is the 3CX log telling you, when dialing from that specific extension?