Looking to prevent outside calls from being transferred to Favil paging system

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Nbenninger

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We have a school who have had a few instances of transferring calls on hold from an outside line to the Fanvil paging system in error. They are mostly using the mobile 3CX app and the PA2 Fanvil paging system.
Has anyone run into this before and have you found a way to prevent the calls from being transferred in error to the paging system?
Thank you,
 
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