hi,
we currently use v15 v sp5 on prem 3cx.
the current setup on inbound call is setup like this: inbound rule - DID -> call queue
queue has about 10 extensions in it and is setup to ring all pooling strategy.
the "Notify Queue Manager when a Queue call is lost" option is used to send information to all queue extensions about lost call in queue. all queue members are added as queue managers.
when a queue call is lost, 3cx sends email to all queue managers containing:
"Lost Call in Queue %%QUEUENAME%% from Caller %%CALLER%%"
since we are using contact with large number of entries, we want to get the caller name from 3cx phonebook but this email template dont allow this.
is there any way how to solve this?
thank you
regards
we currently use v15 v sp5 on prem 3cx.
the current setup on inbound call is setup like this: inbound rule - DID -> call queue
queue has about 10 extensions in it and is setup to ring all pooling strategy.
the "Notify Queue Manager when a Queue call is lost" option is used to send information to all queue extensions about lost call in queue. all queue members are added as queue managers.
when a queue call is lost, 3cx sends email to all queue managers containing:
"Lost Call in Queue %%QUEUENAME%% from Caller %%CALLER%%"
since we are using contact with large number of entries, we want to get the caller name from 3cx phonebook but this email template dont allow this.
is there any way how to solve this?
thank you
regards
