Lost Call Recording Path

[paul_carass]

Hi All,
I recently had an instance where the wrong custom recording path was set within 3CX for about 5 days, so the calls are currently missing.
Im wondering if the system is setup to store the recordings in any kind of TEMP windows folder if this happens? Or do they fall into oblivion and not save anywhere?
Any advice would be great.
Thanks
Paul

 

[JohnS_3CX]

Hi Paul,

Unfortunately the calls were not saved if the path was wrong.

For local drives:
The system assumes that the path you define will be valid and that R/W access has been already granted by the system administrator.

For network drives:
Note that the PBX must have block-level access in the recordings folder (i.e SAN/iSCSI and not NFS/NAS)