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[newluis001]

Hello I have a free 3cx account, that is hosted in Amazon Chime. I have not been able to connect to my main page at 3cx, so I'm not sure if this is some error on my Amazon Server side or 3cx. Would anyone know how to solve or look into this?

 

[VictorC]

I'd open a support ticket on this one, also it's wise to not put your real URL in the forum, not everyone is on the up and up...

 

[newluis001]

Hello Everto

I'd open a support ticket on this one, also it's wise to not put your real URL in the forum, not everyone is on the up and up...

Thank you I've removed the image instead

 

[newluis001]

Also, I was able to fix this, it seems that the IP address on the instance at AWS was changed. So I updated that on Amazon Chime and at 3cX it worked. It did take like 20-30 min for the effect to be fully working.

 

[VictorC]

Great, well done...

 

[ChrisC_3CX]

Also, I was able to fix this, it seems that the IP address on the instance at AWS was changed. So I updated that on Amazon Chime and at 3cX it worked

Glad to hear you resolved the issue but, do bear in mind that we strongly suggest using a static IP for the 3CX Instance, especially in production environments. If this is not possible, make sure that you've at least selected "Dynamic Public IP" in 3CX's network Settings (Settings >> Network).