Maid Status not updating

[Kandima Call Admin]

Hello there,

We have a mix of unsupported and supported phone models in our environment. When we dial maid status codes from the 3CX supported phones, we receive a response from 3CX that says 'Thank you,' but it does not update the PMS side. The same maid codes work without any issues with unsupported phones. Is there any way I can run a debug or something to find where adjustments are required?

Server: Windows Server 2016 Standard
3CX Version: 18.0 (Build 939)
Supported Phones: Fanvil H5 (Auto provisioned) FW: 2.14.0.7387 (fully updated)
Non-Supported Phones: Manual provisioned

Appreciate your assistance.

Thank you,

Anwar

 

[Alejandro_3CX]

Hi @Kandima Call Admin in order to use the maid dial codes please validate in your system that the Wake UP IVR is already configured.

For example



Then try to use the maid code depending on what protocol is using your PMS (fidelio or mitel sx2000)

Please check the maid codes here

If you want to troubleshoot this further, then from the activity log, set the logging to Verbose and apply the changes.

Then restart the hotel service, replicate the event and then from the activity log --- click on logs --- check the hotelmodule.log

Have a great day!

 

[Kandima Call Admin]

Hi @Alejandro_3CX, Thank you for taking the time to respond. The 3CX side configuration is fine. The phones that are not supported are working fine with the maid codes. The issue only arises with the recently introduced Fanvil H5 phones that were auto-provisioned. I will try enabling verbose debugging and check for any findings. I'll get back to you with the results.

 

[TheodorosG_3CX]

What is the firmware version of the H5 phones?

 

[Kandima Call Admin]

hi @TheodorosG_3CX

Fanvil H5 (Auto provisioned) FW: 2.14.0.7387 (fully updated)

Thank you,

 

[TheodorosG_3CX]

Have you checked the hotelmodule.log? Is there any information?