Solved Management Console - Login Problem

[Matthew Lidbetter]

I have an issue logging into the management console.
I don't believe I have changed user name or password as (I use a password vault)
I am getting the message
Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.

Any thoughts ?

 

[simply7]

You blacklisted yourself.

 

[Matthew Lidbetter]

OK - so if i've blacklisted myself - is there any way to get back in ?

 

[JCLloyd]

Blacklisting is usually by IP address, and for 30 minutes... unless manually entered. If you are still locked out, can you log in from another computer (different IP address)?

 

[Matthew Lidbetter]

I have tried waiting for an hour as well as logging in from another computer (ipad) but I'm still locked out.
I have checked my username and password and they are correct (the ones issued by 3CX), but, no joy.

 

[YiannisH_3CX]

Is the PBX local or remote? If remote you will need to try from a different public IP address. Also please note that in SP2 the blacklist time interval has been increased to 86400 seconds (24 hours).

 

[Matthew Lidbetter]

Thank you - it is remote and I have only been waiting about 8 hours.
I will try again from a different public IP

 

[YiannisH_3CX]

You can try from your phone with 3G/4G if you have a mobile plan. Let us know of the results

 

[Matthew Lidbetter]

FANTASTIC
I logged on through my cell phone and enabled the blacklisted IP address

 

[YiannisH_3CX]

Glad to see the issue has been resolved. You can whitelist your public ip to prevent this from happening again