When someone in the manager group views the call report for former employees, they only see 3 or 4 calls. However, when using the system owner group, we can see all the calls made by those employees. This issue started after the update at 7 AM today. Did something change that we can address?
The calls visible to the manager group do not appear to be the most recent ones; they seem random. We verified that the same filtering options were applied, but even when viewing the entire day, the calls are still missing unless the user is in the system owner account or the manager is temporarily added to that group.
The calls visible to the manager group do not appear to be the most recent ones; they seem random. We verified that the same filtering options were applied, but even when viewing the entire day, the calls are still missing unless the user is in the system owner account or the manager is temporarily added to that group.
