Manging Ext 999 - Voice Mail

[abruton]

Hi

I'm battling to get Voice Mail (VM) to work. There is no extension 999 listed under the extensions. The rest of the system is running well.

When I phone an extension, I do not get through to the VM system. Here is the logs:

11:00:05.068 Call::Terminate [CM503008]: Call(63): Call is terminated
10:59:40.099 CallCtrl:nLegConnected [CM503007]: Call(63): Device joined: sip:[email protected]:40600;rinstance=e527a84568740144
10:59:40.099 CallCtrl:nLegConnected [CM503007]: Call(63): Device joined: sip:[email protected]:5060;transport=udp;user=phone
10:59:40.099 Extension:rintEndpointInfo [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:127.0.0.1:5060]
10:59:40.099 CallCtrl:nAnsweredCall [CM503002]: Call(63): Alerting sip:[email protected]:40600;rinstance=e527a84568740144
10:59:39.568 CallCtrl:nRerouteReq [CM503005]: Call(63): Forwarding: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=e527a84568740144]
10:59:39.552 Call::RouteFailed [CM503015]: Call(63): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Not Registered
10:59:39.552 CallCtrl:nSelectRouteReq [CM503016]: Call(63): Target is not registered: Ext:Ext.679
10:59:39.552 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected];user=phone]
10:59:39.552 Extension:rintEndpointInfo [CM505001]: Ext.208: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream BT200 1.1.6.44] Transport: [sip:192.168.0.150:5060]
10:59:39.552 CallCtrl:nIncomingCall [CM503001]: Call(63): Incoming call from Ext.208 to [sip:[email protected];user=phone]

I've checked the settings and all extensions have VM activated.

Any ideas how to manage the VM extension?

Best regards

Andre

 

[William400]

Hi

The VM extension 999 will not appear in the Extension list as it is not a physical extension.

What exactly would you like to do OR what exactly is the issue you are encountering. VM is responding to calls.

 

[abruton]

Hi

There is no VM prompt or anything, just silence. Everything is switched on for VM (I think).

Best regards

Andre

 

[William400]

Hi

What OS and SP level are you running? What version and build of 3CX are you running?

Can you enable Verbose mode and paste the Server Status logging for a call to 999 ? Please ensure you make the call to 999 from a 3CX VOIP Client in headset mode.