Manual Call diverts

[Harjeet]

Hi Guys
we need option to have something like press a key on yearlink IP Phones or may be dial a combination of codes from any desk phone to setup call diverts.

there is single inbound DDI number that points to a call group, clients wants an option that if he want he can press a button or dial something and divert all incoming calls on that DDI to an external number.

is this something possible ?

Regards
Harry

 

[NicholasP_3CX]

It is possible to override the office hours with the 3CX Applications (web client, PWA) but not through the IP Phones. You do have the capability of changing the profile status of an extension using a BLF key or dial code, but not to reroute the calls for the office to a group for example.

 

[VoIPTools]

As mentioned by @NicholasP_3CX you can route the calls to the DDI to a dummy extension and based on the dummy extensions presence status either forward the call to an extension (IVR, Queue, etc.) or to the external number.