Manual In/Out Office for Multiple Trunks/DID's

[DustinL]

Hi everyone,

Wondering if it's possible to have (different) manual in/out of office hours for different trunks/DID's on the same 3CX system, or having some kind of workaround to make it possible.

Use case:

We have 1 building with 2 separate entities, all tied to the same phone system currently. Looking to replicate this setup with 3CX.


For entity A in the building: When the reception hits DAY/NIGHT mode button, the PBX switches between the DAY and NIGHT IVR's, both with different pre-recorded messages and options.

For entity B in the building: When the reception hits DAY/NIGHT mode button, it switches from redirecting to a Call Group during the DAY, and a night time recording during the night.

• It is important for this to be switched manually, as factors outside of our control can cause closures. (ex. Snow storm) This way, the phones stay "Outside business hours" until the receptionist hits the DAY/NIGHT mode again when someone is ready to take calls.

• The reason for having both separate is that each have their own regular set of office hours, so having both tied to one schedule would not work. (Entity A could be in NIGHT mode while Entity B is still taking calls.)

I hope I was clear in my explanation.

Thanks.

 

[DustinL]

If this can serve as a solution to others, I have worked around this issue with Call Queues for both department/entities

I've made a simple Call Flow Designer script that :

1 - Checks the status of the call queue
2 - If Amount of Agents logged into said queue is > 0, transfers the call to the "DAY" IVR
3 - If Amount of Agents logged into the queue is 0, transfers the call to the "NIGHT" IVR

This accomplishes the same result for us as "DAY" and "NIGHT" mode, and in this case can be specific for each department with their incoming DID.

Thanks.