Marking Contacts as VIP

[ms38]

Hi,

Have checked the forums and not seen a request on this.

Is there a way to mark a contact as VIP other than type it in the display field so it can be seen when they call in?

This would be useful when customers are calling in for service who are a business owners or Director level. We would generally want a more experienced engineer answering these calls rather than an apprentice due to the nature of their role they are generally busy people requiring prompt assistance. .

Thanks

 

[VoIPTools]

One option would be to route inbound calls to a Call Flow Designer (CFD) application that (1) looks up the caller ID number in a list of VIP phone numbers, and (2) routes VIP customers to a different / Priority queue.