Maybe a 911 Dialing Enhancement or if Others Have An Idea?

[UCMUserAZ]

I wanted to see if anyone would think this would be a good 3cx enhancement in future or of some other way to do it within. Currently, we have like 80 buildings, multiple floors, etc. Our other PBX does 911 dialing as follows:

1. Each location, floor, suite, section, etc has a pool of 911 DID’s with their address, etc setup instead of managing everyone’s individual DID for 911 location.
2. When a user dials 911 from a location, the PBX has all the network subnets, and when the 911 call goes out it looks up that subnet and checks out a DID from that location. Example: If I am at 4400, the teleco gets some other DID as the caller id, which has the correct location for my building, floor, etc. The system knows 4400 dialed 911 and internally it marries my extension up with the 911 DID.
3. If I get disconnected from the PSAP, the PSAP dials that 911 DID back and the PBX routes the call to my 4400 since it knows that I dialed 911 and it checked out the 911 DID to me.

In this manner, large orgs with many DID’s can manage 911 dialing via subnets. It is a way to do dynamic 911 dialing. If by some chance the subnet is not in the system then it goes out as the regular DID, it logs/alerts that there is no subnet configured for the 911 call (send email to pbx admins so can fix/add). I was thinking maybe just a 911 Subnet Dialing option on top of what is already there.

In 3cx, if the above is not done natively within I was thinking if could route the 911 call via a script and have the subnets and 911 DID’s in an external database. The system could do the logic and write to the DB. Then on Inbound, it just hits CFD script to lookup which number called 911 last so it can route to that extension.

Or if anyone else has ideas on doing something like this another way. Thanks in advance.

 

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Thread 'AutoCLIP'

Apr 24, 2025

Route inbound calls to original extensions.
AutoCLIP (Automatic Calling Line Identification Presentation) stores the information of outgoing calls. When the called party calls back, the telephone system recognizes their phone number and routes the call directly to the extension of the employee who originally made the call.


AutoCLIP (Automatic Calling Line Identification Presentation) speichert die Information der ausgehenden Anrufe. Wenn die angerufene Person zurückruft, erkennt die Telefonanlage die Rufnummer und leitet den Anruf direkt zur Nebenstelle des Mitarbeiters, der...

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[VoIPTools]

I encourage you to look at our 3CX Emergency Notifier. We already have a location service based on the user's IP address.

If a user were, for example, pickup their laptop and move to another building/floor/ room/pillar etc. As long as you can attribute an IP address to a location, we can ensure the correct DID is presented to the PSAP, as well as granular notifications to internal emergency responders by phone, email, SMS, and desktop popup. We support Hotdesk phones too.

And we are always looking for ways to improve our product. For example, there has been discussions about providing a campus police console where staff can monitor every active emergency call, with options to listen and barge into the call. We have also considered pushing alerts to signage throughout the campus, and automatically locking doors, etc. Let's talk:

https://meeting.voiptools.com

We already have a feature-rich solution built specifically for 3CX. If you need more features, if you can describe your needs, we can build it!

 

[UCMUserAZ]

I encourage you to look at our 3CX Emergency Notifier. We already have a location service based on the user's IP address.

View attachment 52796If a user were, for example, pickup their laptop and move to another building/floor/ room/pillar etc. As long as you can attribute an IP address to a location, we can ensure the correct DID is presented to the PSAP, as well as granular notifications to internal emergency responders by phone, email, SMS, and desktop popup. We support Hotdesk phones too.
View attachment 52797
And we are always looking for ways to improve our product. For example, there has been discussions about providing a campus police console where staff can monitor every active emergency call, with options to listen and barge into the call. We have also considered pushing alerts to signage throughout the campus, and automatically locking doors, etc. Let's talk:

https://meeting.voiptools.com

We already have a feature-rich solution built specifically for 3CX. If you need more features, if you can describe your needs, we can build it!

Thanks. We would not want to manager every user's ip address. By subnet it easier to manage. Does yours have ability to do by subnet and then send a specific caller id out? Then if PSAP calls back the number how does it route to the user who dialed?